Responsible Gambling

Responsible Gambling at Red Flush

Pokies and casino games are entertainment, not a way to make money. We built a set of safer-gambling tools into Red Flush so that every player can set their own pace, stay within their own budget, and take a break whenever they need one. This page explains what each tool does and how to switch it on.

These tools exist because gambling should stay fun. The moment it stops being fun, or starts affecting your finances, your relationships, or your mood, it is time to use one of the controls below or reach out to a support service. Both options are available to every account holder, free of charge, at any time.

What safer-gambling tools are for

Deposit limits, loss limits, time limits and self-exclusion all do the same basic job: they put a hard stop in place before a session goes further than you planned. Instead of relying on willpower alone, you set the boundary in advance, while you're thinking clearly.

• They help you stick to a budget you've already decided is affordable.
• They give you a built-in pause, so a long session doesn't turn into a longer one.
• They let you step away completely if you decide gambling isn't right for you at the moment, for a set period or indefinitely.
• They put you in control of your account settings, not the other way around.

None of these tools are a punishment or a sign of distrust. They're standard practice for any player who wants to gamble on their own terms, whether that's a casual pokies session or a regular habit you're keeping an eye on.

Safer-gambling tools available

The table below sets out each tool, what it actually does to your account, and how you turn it on.

Limits are precautionary, not restrictive

Setting a limit doesn't mean you're expected to hit it every time. It simply means the account won't let a session run past the point you decided was sensible, even on a night when you're tempted to chase a loss or keep going "just a bit longer".

Reducing a limit is immediate, increasing one is not

If you want to tighten a deposit or loss limit, the change applies straight away. If you want to raise a limit or remove it, a cooling-off period applies before the new, higher limit takes effect. This gap is intentional and protects you from an impulsive change mid-session.

Setting a limit on your account

Here's how to put a deposit, loss or time limit in place:

1. Log in to your Red Flush account.
2. Open your account settings and find the responsible gambling or limits section.
3. Choose the type of limit you want: deposit, loss or session time.
4. Pick the period: daily, weekly or monthly.
5. Enter the amount or duration you want to apply.
6. Confirm the change. A lower limit applies immediately.
7. Contact support if you'd prefer to set a limit over the phone or by message rather than through account settings.

If you're not sure what amount to set, start conservatively. You can always lower a limit further once you see how it fits your budget, but raising it again means waiting out the cooling-off period.

Self-exclusion and how it works

Self-exclusion is a complete break from your account, not just a spending cap. Once it's in place, you won't be able to log in, deposit or play for the period you've chosen.

Requesting self-exclusion

Contact support or use the self-exclusion option in your account settings. You'll be asked to choose a timeframe. During that period, marketing emails and promotional contact also stop.

What happens when the period ends

Your account doesn't automatically reopen. You need to actively request reactivation, which gives you another checkpoint to decide whether you want to return to play at all.

Self-exclusion through Red Flush applies to your account with us. It's separate from any national self-exclusion scheme that applies to licensed Australian wagering operators, so it's worth using alongside any other supports you already have in place, including a trusted friend, family member or support service who knows about your break.

Recognising the warning signs

Problem gambling doesn't always look dramatic. It often builds gradually, through small changes in behaviour and mood. Signs worth paying attention to, in yourself or someone close to you, include:

• Spending more time or money on pokies than you planned, on a regular basis.
• Chasing losses by depositing again to try to win back what's gone.
• Borrowing money, selling things, or dipping into funds set aside for bills to keep playing.
• Feeling restless, irritable or anxious when you try to cut back or stop.
• Lying to family or friends about how much time or money is going into gambling.
• Gambling to escape stress, boredom or low mood, rather than for entertainment.
• Neglecting work, study, sleep or relationships because of time spent gambling.

If any of these sound familiar, it doesn't mean something is wrong with you. It means it's a good time to use a deposit or loss limit, take a self-exclusion break, or talk to one of the support services below.

Getting help locally

Support is free, confidential and available whether or not you decide to keep gambling at all.

• Gambling Help Online: 1800 858 858, available 24/7, at gamblinghelponline.org.au
• Lifeline: 13 11 14, for crisis support at any hour

Gambling Help Online offers phone counselling, online chat and local referrals across Australia, all free of charge. You don't need to be in crisis to call. Many people reach out simply because they want to understand their own habits better or set up stronger controls.

Involving family and friends

Gambling Help Online also supports partners, family members and friends affected by someone else's gambling. You don't have to be the one playing to call and talk it through.

Red Flush is intended for players aged 18 and over only. If you are under 18, you must not attempt to register or play. If gambling has stopped being enjoyable, or is costing you more than you can afford, please use the tools on this page or contact Gambling Help Online on 1800 858 858.

FAQ

How do I set a deposit limit on my Red Flush account?

Log in, open your account settings, find the limits section and choose a deposit limit with a daily, weekly or monthly period. Lowering a limit applies immediately; raising one applies after a cooling-off period, so set it carefully from the start.

Can I reverse self-exclusion once I've set it?

No, not immediately. Self-exclusion blocks login, deposits and play for the period you choose, and the account does not reopen automatically once that period ends. You must actively request reactivation, which gives you a deliberate pause before returning to play.

What's the difference between a loss limit and a deposit limit?

A deposit limit caps how much money you can add to your account over a set period. A loss limit caps your net losses over that period instead, stopping further play once you've lost the amount you set, regardless of how much you've deposited.

Is Red Flush self-exclusion the same as the national BetStop register?

No. Self-exclusion through Red Flush applies only to your Red Flush account. It is separate from any national self-exclusion scheme that covers licensed Australian wagering operators, so treat it as one tool alongside other supports, not a complete substitute.

Where can I get confidential help if gambling feels out of control?

Call Gambling Help Online on 1800 858 858, available 24/7, or visit gamblinghelponline.org.au for phone counselling, online chat and referrals. The service is free and confidential, and you can contact it even if you're unsure whether your gambling is actually a problem.

Do reality checks cost anything or affect my balance?

No. A reality check is simply a pop-up showing how long you've been playing and your net result so far, at an interval you choose. It doesn't change your balance, pause your account, or cost anything to enable.